3. Change your position: Shift in your chair; drop a pencil and pick it up; stand up to get water or coffee.
4. Pour yourself a glass of water: Listen to the water filling the glass; feel the temperature; taste the water; calculate the amount of water in the glass. Focus on everything about pouring and drinking the water.
5. Turn the situation around: Look at the incident in a new way. Find the humor in it. Make a joke (to yourself) that wittily puts Sam’s behaviour in perspective.
6. Use the “Anthropologist’s Scan”: Detach yourself from your reaction to Sam. Study him as if he had something to teach you about human behaviour. Observe him: Describe Sam’s physical characteristics, then think of his positive attributes (everybody has some). Analyse what motivates Sam, what his point of view is. Ask yourself, “What does Sam think of me?”
7. Redirect the discussion: When you are calmer, take charge. Steer the conversation to the areas where you agree with Sam. Talk about the status of the project, what excites you about it. Use the energy your anger triggered to move ahead toward your business goals. After all, your goal is to make the deal or complete the project, not to have your ego massaged.
Copyright © gerberg & co career counseling 2005-2016. All Rights Reserved.